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Good Things to Know

Our booking conditions for your family holiday

 
  • We apply a 4% surcharge for stays of less than 4 days.
  • Bed and breakfast option: discount of € 17.00 per person off the half-board rate. Room only: discount of € 27.00 per person off the half-board rate.
  • Dogs only with advance notification. Please bring your dog blanket and a basket. Dogs are not allowed in the dining room, public areas, spa, or playground.
  • Please confirm your booking in writing by mail or fax. Once we receive your request, we will send you a provisional reservation. Please note that your booking is guaranteed only upon payment of the deposit of € 500.00 (without charges to the receiver) per apartment. Our bank account: Raiffeisenkasse Vintl | Swift Code: RZSBIT21250 | IBAN: IT 72 Z 08295 58760 000 302 005 557
  • Cancellations: Under EU regulations, a guest is liable if he does not or only partly (cancellation, no-show, late arrival, early departure) occupies the booked apartment or room. The guest is legally required to pay the cost of the agreed performance regardless of the reason for prevention. This is not a claim for damages, but a claim for performance. The place of jurisdiction is Bozen (Bolzano).
    • In the case of cancellation up to 30 days before arrival, the deposit will be treated as a credit, which must be used within 1 year; deposits will not refunded.
    • In the case of cancellation less than 30 days before arrival, 80% of the cost of the booking will be charged.
    • In the case of a late arrival or an early departure, the full cost of the booking must be paid.
  • Cancellation insurance: it’s a shame when rooms are empty and others would’ve liked to come. You never what going to happen though. We thus recommend our travel insurance.
  • The booked apartment will be ready for you at 4:00 p.m. on the day of your arrival. On the day of departure, we ask that you vacate your apartment by 9:00 a.m. You are welcome to use the hotel facilities until 12:00 noon. 
  • Billing: For organizational reasons, we ask you to pay the bill for your apartment within 4 days after your arrival. If you pay cash, you’ll receive a discount of 2%. When paying by credit card (Visa or Mastercard), a surcharge of 3% is added.
  • Although it isn’t possible for us to promise that you will definitely get a specific apartment or floor, we naturally try to fulfill your wishes to the extent possible.
  • The Alpenhof is a non-smoking hotel. Please help us to uphold this policy — for the sake of the children, too — by limited your smoking to the balcony or outside of the building.
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Familotel Alpenhof
Fam. Pabst - Prockengasse 15
I-39037 Meransen/South Tyrol
Tel +39 0472 520 252
Fax +39 0472 520 340
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